COUSINS Motor Inn at Inverell was placed into the top one per cent of motels in Australia when it won the 2015 Traveller’s Choice Award from tripadvisor.
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Awards in eight categories went to Australian motels and Cousins was included in the Top Bargain Hotels – Australia category.
Co-owner Dennis Ellen said it put the motel in the top 25 of that category, and it was something they were pretty proud of.
“This has been hard work for us and it didn’t come over night,” Dennis said.
“We took over in 2013, and the place was pretty grim when we took over, but that’s why you take over, you don’t take them at the top of the game, you take them at the bottom.
“Following that we’ve spent a lot of money refurbishing all the rooms, new bathrooms right throughout, all new TVs, all new bedding, just really brought it up to scratch.”
Dennis said that cleanliness and friendliness came up frequently on their tripadvisor reviews.
“Our cleaners are to be commended on that, they’ve done an excellent job,” Dennis said.
“We’ve had the same cleaners for the last eight months, Brett, Brooke and Kym, and they’re very solid people with us and very proud of what they’re doing.”
Dennis said the comments the motel is getting are very favourable and that just tells us that we’re running a good show.
“I have to say this Christmas period we’ve been 46 per cent up on last year and if you look at this month alone, we’ve not had one weekend where we’ve not been full from events,” Dennis said.
“Over that November December period we’ve been very busy.”