Study shows extent to which telco customers don't understand their contracts

By Esther Han
Updated October 1 2016 - 10:13am, first published September 25 2016 - 10:06pm
The Critical Information Summary was found to be the most effective component in helping people understand their plans. Photo: Glenn Hunt
The Critical Information Summary was found to be the most effective component in helping people understand their plans. Photo: Glenn Hunt
Telco customers don't really understand their contracts, research confirms. Photo: Supplied
Telco customers don't really understand their contracts, research confirms. Photo: Supplied

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