Patients across Hunter New England Local Health District (HNELHD) have given high ratings to their experiences of care while admitted in hospital.
The Bureau of Health Information (BHI) 2020 Adult Admitted Patient Survey showed results reflecting the experiences of more than 16,000 adults who were admitted across 75 NSW public hospitals.
According to survey data 96 per cent of patients said the care they received was either 'good' or 'very good'.
For Armidale Hospital 94 per cent of patients rated overall care as 'very good or good', it was similar for nurses' care with 96 per cent and doctors' care at 95 per cent in the same category.
Almost all patients rated overall care and nurses' and doctors' care at Moree District Health Service as 'very good' or 'good'.
Inverell Hospital was a stand out in the survey having its cleanliness rated higher than NSW as a whole. Ninety per cent of patients said ward/room areas were 'very clean' compared with the 75 per cent in NSW and 87 per cent said the bathrooms they used were 'very clean' compared with 67 per cent in NSW.
Overall hospital care at Inverell was rated as 'very good' or 'good' by 92 per cent of patients.
John Hunter Hospital had 98 per cent of its patients rate overall care as 'very good' or 'good'. It had the same rating for doctors' care while 97 per cent rated nurses' care in the same category.
HNELHD Chief Executive Mr Michael DiRienzo said patients across the district were particularly positive about the healthcare professionals who cared for them.
"It is very pleasing to see our patients appreciate the high-quality care they receive at the hands of our dedicated doctors and nurses," he said.
Pleasingly, regional and rural hospitals performed well compared to the rest of NSW.
Inverell and Gunnedah hospitals scored significantly higher compared with the state in a number of categories including the cleanliness of the wards.
Inverell and Moree hospitals scored higher compared to the state with respect to patients' discharge not being delayed.
BHI Chief Executive Dr Diane Watson said there were no significant differences in experiences between patients in rural and urban facilities but there were some slight notices.
"There were some differences, for example 88 per cent of patients in rural facilities said the care they received in the clinic was very well organised, compared with 84 per cent in urban facilities," she said.
Dr Watson said the survey results help to provide feedback about where patients think there is room for improvement in hospital care.
"Healthcare professionals and system managers can now use these results to see those areas where patients provided positive ratings of their care, and where they can focus improvement efforts," she said.
The 2021-22 budget for HNELHD is $2.5 billion, an increase of $95 million on the previous financial year's budget.
Between mid-2012 and mid-2021, HNELHD increased its workforce by an additional 1633 full-time equivalent staff - an increase of 15.5 per cent including 400 more doctors, 905 more nurses and midwives and 156 more allied health staff.
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