National Australia Bank reveal reason behind Bingara branch closure

Alyssia Morison, NAB spokesperson, explains the changing way people bank in a online video.
Alyssia Morison, NAB spokesperson, explains the changing way people bank in a online video.

National Australia Bank (NAB) has decided to close Bingara’s branch due to local customers banking at other branches.

The news has shocked the local community, particularly elderly residents who rely on using the Bingara branch each week.

However NAB’s head of retail customers for regional NSW/ACT Jackie Connors said they find customers prefer to do their banking online, on the phone or through their mobile app.

“While our branches continue to be an important part of what we do at NAB, the way our customers are banking has changed dramatically in recent years. 

“In Bingara, more than 80 per cent of our customers use other NAB branches in the area, including NAB’s branches in Inverell, Tamworth and Moree,” she said.

In response to those figures, NAB have decided to close the Bingara branch on May 31.

“We know that some NAB customers still like to bank in person, which is why we have a strong relationship with Australia Post in Maitland Street, which offers banking services on NAB’s behalf.

“When we make changes to our branches, we make every effort to find opportunities for our local teams at other branches in our network. If we can’t find opportunities at other locations, we help our employees to be job ready by providing retraining and job placement support, along with full entitlements,” Ms Connors said.